Can we transmit COVID-19 to our pets? Can they transmit COVID-19 to us?
Great question! For the most up to date information on COVID-19 and your pet, please visit the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/pets.html
For general questions about COVID-19, please visit: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
Are you open during COVID-19?
We are open! We are happy to see your animal for all normal appointments. Owners are currently not allowed inside the building and all communication is taking place over the phone. If you do not have a cell phone or do not typically have service when you are here, let us know ahead of time and we will work out accommodations. All animals are required to be on a leash or in a carrier. If you need a carrier, let us know ahead of time. If we are providing a carrier for your visit, bring the carrier inside your vehicle to put your pet inside of it.
What do I do when I get to the clinic?
When you arrive, call us at 802-649-3877. We will connect you with the veterinarian your animal will be seeing for pre-appointment questions. This is your time to provide any information you think is necessary and have any pre-appointment questions answered.
How will my animal get inside?
The veterinarian will let you know when a technician will be coming out to get your animal.
FOR DOGS: When the veterinarian gives the okay, put your animal inside of the 10 ft x 10 ft fencing set up outside the clinic. Please attach your dog’s collar to the leash hooked inside the kennel and take your leash. Please do not let the dog wander free inside of the kennel. DO NOT put your dog in the kennel if there is another animal in there. The veterinarian will reach out when the exam is complete to go over findings and answer any further questions.
FOR CATS AND OTHER ANIMALS: Please bring a carrier and place your animal inside prior to the visit. When the veterinarian gives the okay, place the carrier on the red pavers in front of the clinic and return to your car. Please do not cross the roped off section. The veterinarian will reach out when the exam is complete to go over findings and answer any further questions.
How do I pay?
The veterinarian will call you after the appointment to go over findings and answer any further questions. You will then be connected to the front desk to pay over the phone. If you wish to pay by cash or check, let us know and someone will be out to collect payment. After you pay, someone will be out with your receipt and any medications, tags, or food you may have ordered.
What if I want to order a refill on a medication or prescription food?
Give us a call at 802-649-3877 and let us know what you are looking to refill. If you are up to date with your yearly exam, we will be happy to refill that for you! We can either collect credit card payment over the phone or cash/check payments upon arrival.
Why do I need a yearly exam to refill my animal’s medications and prescription foods?
We are obligated by law to have an exam within the year to fulfill medication and food prescriptions.
Are you doing neuters/spays/other procedures?
Yes, we are! We are making our way through a waiting list from quarantine but give us a call and we are happy to find a time to schedule your animal.
Why is there an office visit fee if my animal is not having an exam?
This office visit fee is our way of covering the extra processes and cleaning that comes with COVID. It is applied anytime an animal is brought inside. If your animal is having an exam, the exam fee replaces the office visit fee.
How much is the office visit fee?
An office visit is $48.50 pre-tax.
Why should my dog get a Lyme vaccine?
Lyme can be fatal in dogs. The vaccine provides immunity from some of the strains we see in Vermont and New Hampshire and can lessen the overall effect of the disease. However, you should not rely solely on the vaccine. We recommend a tick repellent such as Nexgard or a Seresto Collar.
Why can’t my dog receive a 3 year rabies vaccine if they’re overdue?
The rabies vaccine is something that is regulated by the state of Vermont. An animal must start with a 1 year rabies which is then boostered after 9-12 months.
For dogs, the booster is offered in 1 and 3 year options. If you receive the 1 year booster, the vaccine must be boostered again in 9-12 months. If you receive the 3 year booster, the vaccine must be boostered again up to 3 months before the vaccine expiration date. If the vaccine expires, your dog must restart the process with a one year vaccine.
For cats, only the one year booster is currently available which must be administered yearly.