You always take such good care of Gary when he's unwell. While we hate having to visit unexpectedly we love that you're always right there! I'm glad our new kitty "Gus" will also be in such good hands! You are attentive and understanding and always provide a complete explanation of the problem and helpful insight into the appropriate options.

Dr. Pinello and the tech and office staff are professional friendly and great to work with. Thank You for taking such wonderful care of our dogs over the years. Dr. Pinello inspires complete confidence . She always goes the extra mile to explain and support the hard decisions.

Thank you for the excellent, compassionate care you had for my cat Jupiter. I appreciated your expertise in the best choices for my elderly kitty and your forthrightness in the options for outcome. It is never easy saying goodbye to a part of the family. Thank you for easing the difficulty.

We had to put our cat Teddy to sleep on our last visit, which was painful and deeply emotional for us. Dr. Melanson in particular was able to communicate in her words and manner an appreciation of Ted and of the feelings about his death. The rest of the staff were kind as well and I couldn't have imagined how anyone could have done a more professional and compassionate job in such a trying time for us. What we liked most was not just that we received help and understanding at the death of our four-legged friend, but that he got such great care over the long run. We felt that the Staff really liked and appreciated Ted.

Thank you, thank you!  You saved Sandstreak’s life.  Three weeks ago, I called because I was worried about our little Russian Tortoise, who has been with us for two years. Normally, he’s quite active and has a healthy appetite. But now, suddenly (within a day), he wasn’t moving at all and had swollen eyelids and bubbles around his mouth. Elisa, who answered the phone, said that this was an emergency and that I should bring him in right away. Half an hour later, you were examining him and expressing great concern.  He was very sick with a respiratory infection. You gave him fluid and prescribed antibiotic injections, taking care to figure out just the right dose and course of treatment. I went home with a bottle of antibiotic, a bag full of syringes and needles, a dietary supplement, detailed instructions on how to care for him, and with a fear that he was going to die. Well, three days later, I called you again with great news. Sandstreak perked up, and started drinking and eating and moving about. Now, he is bright, voracious, and active as usual. What an amazing recovery!  My husband and I and our young son (who gave Sandstreak his name) are relieved and delighted.

We are very grateful to you and your wonderful staff for recognizing our pet’s illness and taking such good care of him.