What our Clients Say About Us:
You always take such good care of Gary when he's unwell. While we hate having to visit unexpectedly we love that you're always right there! I'm glad our new kitty "Gus" will also be in such good hands! You are attentive and understanding and always provide a complete explanation of the problem and helpful insight into the appropriate options.
We had to put our cat Teddy to sleep on our last visit, which was painful and deeply emotional for us. Dr. Melanson in particular was able to communicate in her words and manner an appreciation of Ted and of the feelings about his death. The rest of the staff were kind as well and I couldn't have imagined how anyone could have done a more professional and compassionate job in such a trying time for us. What we liked most was not just that we received help and understanding at the death of our four-legged friend, but that he got such great care over the long run. We felt that the Staff really liked and appreciated Ted.
Last weekend our dog Finn was injured quite badly. By the way, in almost 48 years of owning dogs, almost always two at a time, we have found that the emergency happens on a Sunday or, better yet, good and late on any night. Translation - it's always a dire emergency and the vet's office is always closed!Since moving to Norwich almost 18 years ago we have called Dr. Christine Pinello our vet and she's treated all of our dogs during that time, 6 dogs in all. She or another doctor on her staff at River Road are always, always, available at a call for help, at any hour of the day or night, 365 days a year. As a matter of fact, Dr. Pinello and I were chuckling on Sunday afternoon about all the times we've been together after hours with a ripped up dog.I'm sure there are other fine vets in the area, but we think she's the finest.
Great information given. Options. This is a new dog for us after years without. There were many things I hadn't thought about and many of those things were brought to light. Thank you!
The staff is always so personable and remember me and my pets.Jason and Gwen
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